Support desk

Fast, human help for the details that matter.

What we can help with

  • Pickup and meet guidance for condos, rentals, and hotels.
  • Clarifying what’s included vs. what you may want to add.
  • Accessibility needs, stroller comfort, and mobility considerations.
  • Timing expectations and weather-aware planning notes.

If you’re not sure which details to include, just describe your group and preferences—we’ll guide you.

Send a quick question

We’ll use your message to route you to the right person. (This form is for questions; for tour requests, use the inquiry form.)

We’ll respond to your question using the information you provide.
We keep it simple—just one reply with the details you need.

Before you book

  • Confirm your date range and group size.
  • Share pickup address details if you’re staying outside a hotel.
  • Tell us about comfort needs so we can guide you correctly.

After you apply

  • We review availability and respond with next steps.
  • We clarify any logistics so the day runs smoothly.
  • You’ll know what to expect, including what’s included.